Return Product and Order Cancellation Policy

Our Commitment to Our Customer: We want you to be 100% satisfied with your purchase.

If a return is necessary, please follow our return policy below.

Oversized or Large items are NOT Returnable unless manufacturing faults.

RETURN GOODS POLICY: 

A credit will be issued for unused product returned in accordance with

the following policy guidelines.

A credit or replacement product will be provided for unused product associated with specific

situations out of the Customer’s control, including:

• Product complaints (e.g., product quality, appearance, package integrity, etc.)

• Product shipping issues such as incorrect shipment, damaged, lost, or misdirected shipments

that do not arrive in time for customer use.

Returns will not be accepted as a result of:

• Product deteriorating because of characteristics beyond Daiisy Interiors Ltd control (e.g.,

improper storage of product, heat, cold, smoke, fire, etc.).

• Unused product being discarded due to improper storage at facility, product unsuitable for

restocking. Partial boxes will not be returnable.

• No persons at the Delivery Address for delivery when product is delivered.

RETURN GOODS PROCESS:

To return product, the Customer is to contact Customer Service to obtain a Return, please see

below:

Return Material Authorisation (RMA) and a shipping return label. Customer must return product

within 14 days RMA being issued with the following:

• Product unit(s) must be unopened and unused

• Copy of RMA must be included in the package with unit(s) being returned.

• The label will indicate what location the return should be sent to for processing.

• Order Reference number must appear outside of the return package.

Customer accounts will be credited when Daiisy Interiors Ltd Receiving/Distribution Department

verifies units and RMA match.

Please note: If any unit is returned without a RMA or if a unit in a returned box doesn’t match the

RMA issued, that returned unit will be considered unauthorised. No credit will be issued, and the

product will be appropriately destroyed.

FOR PRODUCT MANUFACTURING COMPLAINTS:

• Contact our technical support team at our Customer Service so they may obtain the necessary

information and authorize and provide instructions to you for the product’s return.

• You will have the option of a replacement product or a credit.

FOR DELIVERY ISSUES: Contact our Customer Service for delivery issues. If product delivery

cannot be successfully facilitated, staff will be ready to assist in arranging a replacement shipment

or a credit.

For convenience, a return service label will be issued. Please contact

customerservice@daiisyinteriorsltd.online